Problem Solving and Decision Making

Problem Solving and Decision Making are among the 10 key skills for a Manager/Leader of the 2015 and the 2020 (source: World Economic Forum 2016) considering the changing nature of work that since 70’s is becoming more and more heuristic rather than predictable and repeatable.

Yet the problems are typically solved both in variable teams as well as individually, it becomes fundamental to learn how to apply those techniques in a group environment avoiding overlap, frustration and conflicts while maintaining productivity and focus.

At any level leaders and managers need to know how to facilitate, lead and coach complex Problem-Solving activities while mastering the various other competences like communication, collaboration and project management.

The courses and workshops in this area are conceived and designed for leaders, managers and hi-potential individuals working in top-notch departments needing to upgrade their competences in problem solving and decision making both at individual and group level.

How many times was your client dissatisfied with the solution proposed?

How often has the team worked in an uncoordinated, conflictual way in a PS?

How often have you realized that a simpler solution would be “good enough”?

How many times have you spent in useless and costly business analysis?

How many times have you discovered that you worked on the wrong problem?

What you will learn?

Split and organize the PS and DM activities in 4 main phases
Approach efficiently every 4 phases using a set of specific conceptual tools
Learn how to work alone and in group in any single phase, appreciating risks, challenges and advantages
Link all the PSDM process to the phases of Communication and Interaction and to the Team Management
Face the managerial and leader’s challenges in the entire process
Organize the team to work efficiently and effectively in the entire process
Use the specific communication techniques of each phases of the PSDM
Link and prepare the results of the PSDM to the following communication phases: written, graphic and oral
Manage the interaction during each phase of the Problem Solving
Experience the leadership challenges and needs during each phase

MAIN TOPICS

Problem Solving and Decision Making phases

Team dynamics in Problem Solving

Problem definition aspects

Client’s approach analysis in Problem Solving

The “good enough” approach

Solutions identification and structuring

Emotional Intelligence aspects in Problem Solving phases

Decision Making approaches

Autonomy and Delegation challenges

Communication and Problem Solving

Link between Decision Making and Communication

Complex interaction challenges in PSDM

Leadership and Influence in Problem Solving

Listening and Questioning in PSDM

LEARNING METHODOLOGY

Business simulations

Efficiency analysis

Best practices utilization

Specific EI focus

Emotional training

Facilitation in co-teaching

Contamination with other disciplines

Integration with complementary activities: meditation, tai-chi, Aikido

Experiential based approach to theories

Plenary and group guided discussions

Adaptation of approach to time and alternance

Frequent multi-directional feedback

Customization based on client specifics

Utilization of company testimonials

Focus on the individual and group immunities to change

Latest Academic theories

121 Feedback

Camera recording

Continuous learning monitoring

Remote coaching

Training

Problem Solving and Decision Making

Problem Solving and Decision Making

MAIN TOPICS

LEARNING METHODOLOGY

Courses and Workshops

Training

Problem Solving and Decision Making

MAIN TOPICS

LEARNING METHODOLOGY

Courses and Workshops

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