Business Communication and Interaction
Business Communication and Interaction
In a business world where people spend more than 30% of their time in communicating and interacting, it’s imperative to be excellent In all types of business communication and interaction. One-to-one, public speaking, meetings and video-calls are some of the business situations where knowing what and how will make the difference.
Being efficient, comprehensible, impactful and entertaining will really change peoples’ desire to interact with you, resulting in a reduction of re-work, frustration and anxiety. For leaders or aspiring leaders, communication and interaction are the two most important aspects of their role. A leader’s guidance depends on clarity, emotional adequacy and the ability to interact with all colleagues.
The courses and workshops in this area are conceived and designed for managers, hi-potential individuals and staff working in top-notch departments.
- Encode the variables of any business interaction situation like audience, objectives, emotions, logistical layout, etc.
- Discipline and execute the 4-step process of preparation of any business communication and interaction situation
- Customize the communication and interaction preparation and execution of every specific business situation
- Select the most appropriate contents for the specific business situation
- Organize your interaction using the principle of top-down managerial communication
- Identify the components that let the interaction be efficient, impactful and memorable
- Customize the style to be used in terms of wording, rhythm, emotions, body language etc.
- Determine the critical content and the triggers your audience must remember
- Prepare yourself to give your best while enjoying the pleasure of the interaction
- Use the basic fundamental techniques of listening and questioning
- Prepare documentation support, both written and graphic
MAIN TOPICS
LEARNING METHODOLOGY
Courses and Workshops
The 3 keys in business communication and interaction
Advanced communication for managers and leaders
The basics for any successful business situation
When the interaction becomes interesting
The 3 communication toolboxes
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